PrivacyOps requires adopting a System of Record and Knowledge, System of Automation and Orchestration, System of Engagement, and System of Collaboration and Insights. Organizations need to follow the below-mentioned steps to adopt a PrivacyOps approach effectively:
Organizations should assess which PrivacyOps product they need to deploy for their effective privacy management. Before selecting the PrivacyOps product, it is of utmost importance for organizations to understand the personal information that flows in and out of their organizations, their business operations, current frameworks, and the regulatory obligations that apply to them. While demoing the PrivacyOps product, organizations should focus on features that can support their privacy and regulatory needs. They also need to assess that their chosen products are flexible enough to scale with their organizational, technological, and regulatory change.
Changing the mindset and perspective of an entire organization is essential for adopting the new privacy management strategy. Organizations should have a good understanding of the PrivacyOps product for its effective integration and focus on areas that need attention.
Organizations should define and develop their own privacy audit catalogues, compliance measures, and training for their employees. Utilizing PrivacyOps features, organizations should regularly follow up on the identified privacy gaps and put effective controls in place.
For adopting a PrivacyOps platform, organizations should also move away from traditional decentralized collaboration processes to a centralized collaboration feature available in a PrivacyOps product to enable quick collaboration between multiple teams. For example, fulfilling DSARs and Data breach notifications typically requires legal, compliance, IT, cybersecurity, or marketing teams to collaborate. This can be a complicated task if there isn’t a centralized tool for easy collaboration. In PrivacyOps platforms, collaboration is enhanced with automation. For example, data owners in different teams are automatically reminded to complete their tasks within the deadline. This helps reduce mundane work, and fulfill DSRs, data breach notifications on time, enhancing customer trust in the organization. Following are the few critical elements that are required for adopting an effective PrivacyOps approach: